Susan Goldsmith

Susan Goldsmith - Chief Operating Officer

Sue is an experienced social care professional, with over thirty years’ experience across frontline nursing and senior management roles. She was appointed to Belong as Operations Manager early in 2021 and promoted to the executive team 18 months later.

Originally working as a mental health nurse on acute admissions wards, she moved into the adult social care sector in 1994 and was later appointed Head of Dementia and Head of Care Improvement at Four Seasons Health Care.

She then went on to become Director of Care Quality and Dementia for a care coaching consultancy, driving improvements at care providers and supporting them to achieve Outstanding ratings from industry regulator, the Care Quality Commission.

A trained dementia care mapper, Sue has developed a number of dementia care models and frameworks. Her work has been published in academic papers, and she is a contributing author of an Amazon top-selling book focused on person-centred dementia care.