Wigan

G O (Daughter of Resident) published on 10 September 2024

"My father has been in Belong Wigan for nearly three years before he very sadly passed away. The care home is excellent, from the receptionists who are welcoming and knowledgeable to the bistro staff who are friendly and provide excellent food.
The care, love and support my father received in Cedar House was fabulous. My father suffered from dementia and at first, he was very active but displayed classic symptoms of sundowning in the evenings. He liked to arrange tables and chairs in the home which was sometimes annoying but the staff were always on hand to divert his attention.
In his last year, Dad lost the ability to walk and he became "grumpy". He hated having to be hoisted into a wheelchair or turned to be changed. This did not put the staff off, they continued to do their best for Dad.
The staff at Cedar House made our family feel part of the household - they looked after us and gave us emotional support in the challenging times.
I would highly recommend Belong as a care home."

A A (Daughter of Resident) published on 2 September 2024

"Mum was in Willow House for a year. The staff prioritised her wishes and well-being at every stage of her illness. She was always treated with dignity and kindness and during her end-of-life stage, Mum was given outstanding care, beyond what we would expect. Willow House is a home to the residents and always felt homely, very clean and everyone was very well cared for. All staff gave highly professional care. Thank you. "

Review from Amanda E (Daughter of Resident) published on 19 August 2024

"Everyone at Belong provides a first-class service to both residents and to their families. The household staff, in particular, are really caring, and nothing is too much trouble. The food provided is varied and nutritious. The en-suite rooms are clean, spacious and well-equipped."

Review from A B (Daughter of Resident) published on 12 August 2024

"Mum and Dad were both residents of Belong at the same time. The staff did everything they could to make their stay as comfortable as possible. The carers and nurses were brilliant. Special mention to the manager who helped me resolve many difficult situations involving other agencies. She was very comforting and compassionate with me at a very difficult and emotional time."

Amy S (Daughter of Resident) published on 3 July 2024

"Our mum and dad didn't have much of a retirement together. Dad passed from MND at 68, then Mum was diagnosed with Alzheimer's six years later aged 73. After some time using home care, we thought Mum deserved the best and so found her a place at Belong.
It's a wonderful place, doesn't look like a typical care home, more like a hotel.
It's spotlessly clean and tidy, inside and out. The staff are amazing and care for Mum so well.
We're so happy to have found the perfect place! "

Dave W (Son of Resident) published on 18 June 2024

"Many thanks to all of the carers, nurses, and management staff at Belong Wigan, for their outstanding care for my Dad, especially during the last few months when his health deteriorated before his recent passing at the start of Jun'24. We are very appreciative of everything that was done for my Dad, and also for the amazing levels of support and sensitivity that was shown to our family during the last few weeks of his life. "

Sally L (Daughter of Resident) published on 21 May 2024

"Having looked after my dad for almost four years, we can't thank Belong staff enough for their support and care during his final weeks. Dad's dementia had seen him go from an incredibly active and lively person to someone who didn't recognise us and couldn't care for himself. Throughout this time, the only 'bright' spot in an otherwise desperately sad situation was the care, support and standards that we knew Dad was receiving 24/7. Everything from the quality of the food, the cleanliness of the environment to - and probably most importantly - the care was exemplary. Special thanks to one member of staff and her team on Elm House. Thank you so much. "

Margaret B (Wife of Resident) published on 26 April 2024

"My husband, who has dementia, became a resident at Belong Wigan just a month ago, and we have been so pleased with the attention and care he is being given by the staff in Laurel House. From the first time we visited, we found everyone involved in the running of Belong so friendly and caring, from reception, the bistro and the household itself, which feels homely and welcoming. There are plenty of activities available for the residents to take part in if they so choose and when relatives and friends visit, they can visit the bistro for coffee or a meal which feels like “going out” to my husband. We are so happy we chose Belong and it gives me and my family peace of mind to know he is being so well cared for and his needs are being met by all the caring staff."

Michael W (Son of Resident) published on 22 April 2024

"One day I hope that all care homes will be like Belong. The staff are all knowledgeable and caring and put both residents and relatives at ease. Belong is a social hub for the residents with numerous events to cater for all abilities and needs. The bistro is the focus of Belong and everyone is welcomed for their amazing selection of 'home-cooked' food, the bistro staff know all the residents well. The venue is a great facility and the on-site hairdressing salon is easy to use and convenient. The carers in each household take care to cook food that is enjoyed by the residents and the environment is always spotlessly clean with capable on-site maintenance staff. The carers ensure that all residents are as comfortable as possible with strict attention to medication needs. There is good access to a GP and the on-site nursing team. There are gardens and children's facilities. The front-of-house staff and management are highly capable and approachable. I hope that I haven't left anyone out!"

J E (Daughter of Resident) published on 3 April 2024

"My dad loved his time at Belong and from starting with Experience Days last year to his end-of-life care there, I thought every aspect of the care there was amazing.
I had total confidence in the staff and appreciated how they went above and beyond all the time. "

Review from Karen B (Daughter of Resident) published on 6 February 2024

I had heard about Belong from a friend who recommended them. So when Mum had an accident and needed 24-hour care we arranged for her to stay at Belong for a few months. She really enjoyed the company and the lovely care provided by the wonderful carers. Eventually Mum went back to Belong and she has had a new lease of life despite her dementia. She was reluctant at first to leave her home, but now is happy and content in her household with her friends. She joins almost all activities and has a lovely relationship with all the wonderful carers. There is always someone there day and night. The biggest thing for us is that she said she feels safe and well looked after. Every time I speak to her she says “You don’t need to worry about me love, I am being well looked after”. This means the world when you cannot visit them every day. Thank you to everyone at Belong for the care, kindness and respect you have shown to our mum.

Review from Steve G (Son of Resident) published on 31 January 2024

Mum was a resident within the Belong complex for a total of six years. I can only thank all the staff especially Cedar for the care, compassion and understanding during Mum's stay. Their mood was always friendly and cheerful when I visited. Mum was very comfortable with every care needs met. A huge thank you from my wife and I to Management and staff for all they did.

Review from V T (Daughter of Resident) published on 31 January 2024

Our dad moved into Belong Wigan almost a year ago and we are so happy with everything. He settled in so well and was made to feel like he was ‘home’ from the very first day. The staff have a lovely relationship with the residents and nothing is too much trouble. As a family, we feel very welcome and very involved.

Peter N (Son-in-law of Resident) published on 15 January 2024

My mother-in-law has middle-stage dementia and has lived at Belong Wigan for ten months. She managed to live in her own home for quite a long time with live-in carers but became increasingly unhappy, didn't eat well and was basically fading away. We reluctantly moved her into Belong Wigan but it has proved to be a very positive change. The environment is bright, clean and welcoming and the staff make a huge effort to include her in lots of activities which were not available whilst living at home. She is now much happier (although the dementia prevents her from realising it) and she has regained lost weight. We cannot think of anything that could be improved at Belong Wigan and we thoroughly recommend it.

James W (Nephew of Resident) published on 15 January 2024

My aunt moved into Belong Wigan in September 2023 and has settled in very well. The staff on Cedar are excellent and provide fantastic care for her. Her health and well-being have increased enormously and it's a massive weight off our shoulders knowing she's happy and cared for. I would highly recommend Belong for its facilities, cleanliness and first-class staff and in my opinion, there's nowhere better.

Tim H (Son of Resident) published on 12 January 2024

"I can’t speak highly enough of all the staff at Belong in Wigan. Everyone you meet is busy but happy to help and above all, they look after my dad with care and attention that I find hard, even as his son, to understand how it’s maintained. His dementia has made him really quite difficult and the patience required to get him to do anything - get up, eat, behave (!) etc. - is impossible to maintain, unless you are a Belong person. We thank our lucky stars that we found this place, this home (in the familial sense) for Dad in the twilight of his life. They even bought him socks and new slippers for Christmas; how lovely is that?"

Nigel L (Son of Resident) published on 12 January 2024

"A modern, purpose-built, homely and very well-maintained caring environment for residents with dementia... staffed by friendly, compassionate and dedicated carers. Full facilities present: scrupulously clean. Residents' rooms open directly into a lovely, spacious communal area "landscaped" by groupings of soft-furnishings with a TV viewing area, tables and chairs and an open-plan catering space... all permanently staffed in good number: no "institutional" corridors etc! Large, glazed panel doors give access to a lovely garden area. Qualified staff diligently deliver prescribed medications. Health issues are well monitored with timely interventions included from GPs and health care specialists when needed. There is a very detailed daily logging of personal care measures delivered for each resident which is available for viewing at any time via the online portal. There is a very good programme of inclusive, daily activities operated to stimulate and engage residents."

Niki O (Daughter of Resident) published on 12 January 2024

"Dad had been a household resident for about eighteen months now. Everyone is so friendly and understanding of the position we are in as a family and they have definitely helped us to cope with the best way of communicating with Dad and understanding his needs. The bistro and the venue are two brilliant resources which help us to treat Dad as he feels as though he has been out for a meal even though he has just changed rooms. Nursing staff are practical and caring. As a family, we are so grateful to all the staff at Belong Wigan who contribute to our peace of mind that Dad is in the right place and receiving the right care."

Diane C (Niece of Resident) published on 12 January 2024

"We love visiting Belong at Wigan. We usually have our lunch in the bistro before we go to the household to visit our relative. Everyone is very welcoming and friendly. The bistro, reception and households are bright, cheerful, clean, inviting and roomy. We have every confidence that our relative is in the best place in our area and getting the best of care."

Christine K (Sister of Resident) published on 14 December 2023

"I found the home to be a very warm and caring place, very clean and comfortable for the residents. There are lots of extra facilities for residents to use. Carers in Willow House, where my sister resided, were always kind, considerate and hardworking and I will forever be grateful for the love they showed my sister, especially the last days of her life."

J H (Son of Resident) published on 13 November 2023

"I would like to thank all staff on Laurel, they were caring and friendly, they were always happy to help in any way possible and Dad was happy and I was at ease with everything because I knew Dad was being looked after. I would highly recommend Belong Wigan Care Home, could not fault them in any way."

Angie P (Daughter of Resident) published on 7 November 2023

"We have sadly lost our dad recently. Very hard to think Dad is not here anymore, I miss him terribly. But, I wanted to say that the whole team at Belong had made Dad's life good. He was struggling with dementia, but the family at Belong gave us as a family really, really good memories to be left with. 

If Dad had still been at home things wouldn’t have been as happy as they were. Dad was so content and happy, the girls were absolutely great, caring, genuinely good-hearted people, perfect hearts. Really good place to be, made Dad's and our life so much better than it would have been. Thank you so so much, genuinely couldn’t have asked for more."

Clare C (Stepdaughter of Resident) published on 8 November 2023

"My stepmother moved to Belong Wigan 20 months ago. She had dementia and other health conditions. I was worried she might not settle but she made the transition easily and her health and wellbeing improved. The household model works very well and does feel like home. It’s small enough for staff and residents 

to get to know each other well.
She enjoyed socialising in her household and taking part in some of the organised activities. Meals and snacks were home-cooked in the household and were varied and interesting. Her care was excellent in all ways and her family was welcome and supported too. The relatives gateway gave daily updates and allowed the family to exchange messages with staff.
Her health gradually deteriorated and she died recently, very peacefully and with family with her. The end-of-life care was compassionate and absolutely outstanding.
I am so grateful to the manager, care staff, nurses and everyone at Belong Wigan for all their warmth and care."

Robert H (Son of Resident) published on 6 November 2023

"My mother chose Belong Wigan as the place she wanted to be when she needed assistance to live independently. When she needed more than assisted living, she moved into a dementia unit. The care, support and compassion provided by the staff at Belong is exceptional. A close friend who has worked in the care industry for over 20 years told me she wished all care homes delivered the same service. It is not only the residents and their families who are supported, but the staff have the tools needed to go the extra mile.
My mother was cared for by professional and friendly staff, who took time to know her and what she needed. I cannot thank everyone enough for the care and friendship you showed my mum and our family in her final years."

Review submitted via Carehome.co.uk by Lilian H (Daughter of Resident) published on 27 October 2023

"The staff were very friendly and helpful. We were informed of everything that was happening. My dad was very well looked after, making sure all his needs were met and made as comfortable as possible. The rooms are very clean with all the comforts of home. The home is very secure. The app they have logs everything, which you can check anytime."

Review submitted via Carehome.co.uk by Mark H (Son of Resident) published on 27 October 2023

"I can't say enough about the outstanding care my dad received at this care home. The management and staff went above and beyond, providing exceptional support and comfort. The cleanliness and top-notch facilities truly set this place apart. The well-kept grounds added to the welcoming atmosphere. I couldn't be happier with our experience here."

Review submitted via Carehome.co.uk by T G (Granddaughter of Resident) published on 19 October 2023

"Grandad always expressed he didn't want to go into a care setting, however, this was out of our control. This meant we instantly felt guilty when making the decision. After seeing, hearing and reading about Belong Wigan. Every one of us in the family was keen to get the ball rolling. From the beginning to the very end, the staff were with us every step. The bistro and reception areas are very welcoming and homely. Staff on the desk and behind the counters were always very friendly, nothing being too much trouble. They make an effort to know who you are and gain a professional relationship with you. The household staff and the nursing staff were amazing and I couldn't fault their kindness, support and love. The relatives gateway was a great way of checking in and communicating if we were unable to visit. Thank You Belong Wigan for the love, care and support given to us all and to Grandad.
We are very grateful for everything."

Review submitted via Carehome.co.uk by J C (Niece of Resident) published on 7 September 2023

"Having had recent experience of 2 other care homes in the area I consider Belong Wigan to be outstanding. It is a beautiful home, the household system is well thought out and my aunt has thrived there. The environment is homely, welcoming and very clean. Staff are friendly and helpful, always keeping my sister and I informed of our aunt’s progress. They have treated her with kindness, dignity and respect. The Relative’s Gateway is a valuable tool that allows relatives to access daily care notes online where you can see what has happened with your relative every day - what they have done, care they have had and what they have had to eat and drink, so reassuring when you are not able to visit every day. Messages can also be shared between relatives and staff. Sadly my aunt’s health deteriorated and she passed away peacefully there last week. We were treated with kindness and compassion, it was clear that the staff had become very fond of her and were affected by her passing as much as we were."

Review submitted via Carehome.co.uk by Allan B (Resident) published on 17 August 2023

"I have been residing in one of the apartments here for nearly six years and found my life very satisfactory with the establishment in both the environment and staff who have always cooperated with my requirements, both physically and mentally. My wife was also cared for, for nearly five years, especially when needing special treatment and end-of-life care. I have appreciated the experience of meeting and having an association with so many kind people and ones who care for their fellow beings. Many thanks to all concerned, love and best wishes."

Review Submitted via Carehome.co.uk by E C (Sister of Resident) published on 11 May 2023

"Belong Wigan meets my sister's everyday needs and has a homely, welcoming atmosphere. My sister greatly appreciates the help she receives because of her medical conditions even when she can't express it in words. She is warmly reassured if she is ever unsettled. She loves to watch 'feature films' and sports on tv and she joins in with sing-alongs, discos and dominoes with the other residents as far as she is able. My sister really values the opportunity to attend the weekly communion service which meets her spiritual needs. She enjoys socialising with family and friends that visit and occasional trips out. Family and friends are warmly welcomed at Belong and Cedar staff know all the residents by name and their interests. I would highly recommend a visit for a family looking for a loved one's residential and nursing care."

Review Submitted via Carehome.co.uk by Jo T (Daughter of Resident) published on 6 May 2023

"My dad is a resident at Belong, Wigan and has been for 9 months. He has Dementia and living at home was getting too difficult for him. From moving Dad into Belong, the care and treatment to both Dad and his family has been outstanding. The household set-up is not like a regular care home and with only eleven residents per household, it is very homely. I have recommended Belong to a number of people, as I feel the quality of care given is excellent."

Review Submitted via Carehome.co.uk by Alison L (Daughter of Resident) published on 6 May 2023

"The set-up is more like a home rather than residential care and is a massive improvement on the home he was previously admitted to (not our choice as he was fit for medical discharge and had to go somewhere) and to nearly all the ones we went looking at. There are plenty of activities arranged so I do hope he joins in. On the whole, though it is a completely charming place and the care they are giving Dad is excellent. 5 stars."

Review Submitted via Carehome.co.uk by Denise G (Niece of Resident) published on 26 April 2023

"My aunt has been at Belong Wigan since April last year and my sister and myself are extremely happy with the support provided by all the staff. We are kept fully informed about her care and nursing needs, are welcomed when we visit each week and find the staff friendly, professional and caring. They fully understand our aunt as an individual and she enjoys their company and values their care. We definitely feel Belong is an excellent care/nursing home with dedicated staff at all levels."

Review submitted via Carehome.co.uk from Angie P (Daughter of Resident) published on 20 April 2023

"Coming to terms with what happened to Dad has been the worst thing ever but knowing Dad is looked after and cared for has made things so much better and easier to cope with. You can see clearly just how much feeling is felt for what the girls can do, home from home and Dad's life is so much better. 

Can't thank the girls enough, I really can't, it means so much."

Review submitted via Carehome.co.uk from Diane C (Niece of Resident) published on 20 April 2023

"We believe that Belong Wigan is the best care/nursing provider in our area. We are very happy that our relative is a resident and we love visiting. Belong is well run and the staff are professional, kind, caring and loving."

Review submitted via Carehome.co.uk from Sonia A (Daughter of Resident) published on 18 January 2023

"My mum has been a resident for over four years and the care she gets is exemplary. I cannot fault any of the staff as mum wouldn't be where she is today if it wasn't for them. We thank them from the bottom of our hearts."