Newcastle-under-Lyme
Incorporating the Belong Heritage Gallery as a dementia friendly facility at the heart of the village, Belong Newcastle-under-Lyme is a care setting with a difference. It links the past and the present through people, their memories and a shared exploration of our heritage, providing a unique dimension to enrich the lives of older people living in Belong. Pop in for a tour and enjoy a warm welcome.
Lower Street, Newcastle-under-Lyme, Staffordshire ST5 2RS
Sat nav postcode for parking: ST5 2SY (Stanier Street)
Reception telephone: 01782 986 300
Living in Belong Newcastle-under-Lyme I feel such a strong sense of community, it’s great making new friends.
Victor
Belong Newcastle-under-Lyme Experience Day Customer
Testimonials
John S (Son of Resident) published on 24 October 2024
'At the age of 93, our dad was unable to live unassisted at home and now requires 24-hour care, lots of complex problems, lung cancer, dementia, eyesight etc. From the start of his journey, the Belong staff in Newcastle have been unbelievable, my initial consultation with their front-of-house manager went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.'
David P (Husband of Resident) published on 4 October 2024
"My wife does not want to leave. The experience day leader is excellent and a good time is very enjoyable. "
M N (Son of Resident) published on 22 July 2024
"My dad had been suffering from worsening dementia and in June 2024 we needed to sort out some respite for him whilst his carer went away. We settled on Belong in Newcastle. It was only a short travelling time from us, had been very friendly when we visited and ran a system of 'households' whereby each one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend."
Lucy H (Resident) published on 12 July 2024
"The best move I ever made. Food good, bistro good, also service. "
John S (Husband of Resident) published on 9 July 2024
"I cannot speak too highly of the premises or the experienced, knowledgeable, patient and very helpful staff (all of them). "
Deborah L (Daughter of Resident) published on 5 July 2024
"My mum and dad live here, they love it, it's a brilliant place. I wish they had come to live here sooner. It's peace of mind for us knowing they are safe and well looked after here. They've made loads of friends and the bistro staff are so nice and treat my mum and dad like family. I would highly recommend anyone to live here. "
Patrick C (Resident) published on 3 July 2024
"I live in the apartments with my wife. I feel very well supported by the staff. The member of staff on reception helped when my wife was taken poorly last month and sat with us while we waited for an ambulance. Bistro staff are fab. The experience and heritage gallery coordinator and the activities team are marvellous, we are lucky to be living here."
S H (Wife of Resident) published on 18 June 2024
"The staff are excellent and the care they give my husband and the other residents in Pooldam is first-class. I am so grateful for all they do. "
Jackie B (Daughter of Resident) published on 14 May 2024
"My dad started at Belong Newcastle on the experience days - that then turned into respite and eventually he moved into the Guildhall House for the last 6 months of his life. The staff are amazing, not one single complaint, he was treated with care and dignity - he thought he was in a hotel for the whole of his stay here. The cleanliness is second to none and the food is 5 stars. We feel as a family, we were very lucky to have this care home on our doorstep. "
Review from Kath C (Wife of Resident) published on 17 April 2024
"My experience of Belong Newcastle-under-Lyme has always been excellent. I visit whenever I want and stay for as long as I want. The staff couldn't be more accommodating, I am treated with courtesy and respect. This is also how they treat the residents in the household.
I am really pleased my relative came here 3 years ago.
My thanks to all at Belong Village."
P D (Son of Resident) published on 12 April 2024
"I can't thank the team at Belong Newcastle-under-Lyme Specialist Day Care enough. They really care for Mum and Dad and make every effort to make their lives so happy."
Steve M (Son of Resident) published on 28 December 2023
"My mum, 89 with Alzheimer's went into Belong at the start of December 2023. Getting her in, from an admin perspective, was made very easy by the management. In fact, they went over and above to ensure this was as painless a move as possible for the family. The whole care staff at Belong have been excellent, both professionally and caring-wise. Within 2 weeks she was more alert, her mood was better, her anxiety had greatly reduced, her skin was hydrated and she was fully engaged with two activities per day. It was a very difficult thing to do to move Mum from her own home but this was the best thing we could have done. Thank you Belong."
Michelle D (Daughter of Resident) published on 18 December 2023
"Our mother is currently enjoying a respite stay at Belong. As a family we are delighted with how well our mother has settled and the care that she is receiving.
The staff have been amazing and it has been a great relief to see our mother smiling again and looking so well. Lots of activities are available and our mother has been included in many lovely events that she has been able to recall to us. Belong provides a unique family atmosphere and now our mother is requesting to remain there because she says she has made many friends and that the staff are all so kind to her! This is testament to the efficient management team and dedicated staff members. "
Susan P (Daughter of Resident) published on 23 November 2023
"My mum, during October, attended the experience day, every day for two weeks. She enjoyed every moment and we are thanking staff for their kindness and support."
Review submitted via Carehome.co.uk by Karen G (Daughter of Resident) published on 27 October 2023
"My mum resides at Guildhall in Belong Newcastle-under-Lyme. Mum has been here since October 2022. My dad, sister and I are very happy with Mum’s care for such an awful illness - Lewy Body Dementia. The staff at Guildhall look after my mum with respect and dignity. They try and calm my mum down when she gets anxious. We feel confident that all my mum’s needs are met, and we can relax knowing that mum is cared for 24/7."
Review submitted via Carehome.co.uk by A P (Daughter of Resident) published on 20 October 2023
"All staff treat Dad with such dignity. They allow Dad to wander when he wants to. They comfort and humour and when he is anxious, support him or give him space, depending on what he needs at the time. The staff are second to none, I couldn't criticise them."
Review submitted via Carehome.co.uk by Christopher C (Brother of Resident) published on 19 July 2023
"I found the facilities here very comprehensive. There are always activities and participation available. The staff are very caring, eager to help and there is a lot of interaction between staff and visitors. The catering is also a plus. I have eaten there on a few visits and found the food very tasty and the catering staff very attentive."
Review Submitted via Carehome.co.uk by S C (Daughter of Resident) published on 6 July 2023
"My dad moved into a setting in April 2023 after a short stay in the hospital and we found out he had cancer, my dad then moved to Belong for end-of-life care, this was the best decision I could have made. The staff are absolutely fantastic and nothing is ever too much trouble. My dad is happy, settled and well looked after. Thank you to all the staff and management team!"
Review Submitted via Carehome.co.uk by Jack C (Grandson of Resident) published on 19 June 2023
"I would just like to say I'm delighted and happy my grandad is in such a friendly and welcoming establishment. I cannot thank the staff enough for what they've done and I would recommend anyone in need of 24-hour care assistance to come here."
Review Submitted via Carehome.co.uk by Karen G (Daughter of Resident) published on 16 May 2023
"Belong Care Home is a clean environment. It has excellent facilities for the residents to do activities. My mum loves the ‘pub’, she enjoys playing darts, pool, doing jigsaws to stimulate her brain and her favourite is the jukebox she loves dancing. All the staff are very friendly and excellent at dealing with dementia residents."
Review Submitted via Carehome.co.uk by David B (Son of Resident) published on 10 May 2023
"The care provided to my dad was absolutely incredible. Amazing staff at Belong and wonderful people. Also the support and advice regarding my mum who also has dementia. I now have much peace of mind knowing my mum is safe and most importantly very happy."
For People Not Profit
As a charitable organisation, Belong re-invests all income into its services and we are active members of the National Care Forum.