Macclesfield

Michael M (Son of Resident) published on 29 October 2024

'Mum has been a resident for nearly three years and we have got a lot of respect for all the staff and carers on her support, her welfare is well catered for. Some of the internal amenities could do with a little TLC, can not give examples as it's an overall impression. To conclude, perfectly satisfied with all aspects.'

Angela S (Daughter of Resident) published on 9 September 2024

"Mum has been at Belong Macclesfield for 10 months. It was a massive adjustment for her and for us but throughout it all, the Belong staff, care staff, nursing staff, managers and also reception staff, activities staff, catering staff and others. They have all been amazing. We have never doubted their focus and commitment to Mum's health and happiness. Nothing has been too much trouble. Any concerns we have had have been responded to promptly and compassionately informed of all issues pertaining to Mum's care. It feels like a genuine partnership between family and staff, even to the point of feeling like Mum is staying with extended family. Well done Belong! You set a high standard and I feel privileged that Mum lives with you. Thank you. "

David R (Husband of Resident) published on 22 July 2024

"My wife has been in Belong Macclesfield for just over 2 years. She has dementia and suffered a major stroke just prior to entering Belong. I have, sadly, much experience with other care homes with other relatives in the past and can honestly say that none has offered such care as Belong. The staff are consistently caring, helpful, and friendly and I know that my wife will be safe in their care. "

C F (Daughter of Resident) published on 12 April 2024

"Excellent, caring environment. Helpful staff and a positive atmosphere. Cafe in the foyer is a large bonus and the food is good. Highly recommend, we would not want to be anywhere else. "

Elizabeth M (Daughter of Resident) published on 8 April 2024

"My parents were residents in Oak House and I have spent many long days and nights there. The kindness that I observed from every single employee was continuous and beyond exceptional. I always left Belong feeling so incredibly thankful that my parents were there where they were taken care of with an

abundance of love and warmth. Of course, I felt guilty for living so far away but I can honestly say that I think they were happier there than they would have been in any of my siblings or my home. They felt Belong was their home. My parents would not mince words or give praise if it was not due and I never once heard them complain. In fact, my dad would proudly whisper in my ear, “Isn’t it nice here?” They were always treated with the utmost respect and their dignity was maintained throughout.

I cannot adequately thank all the staff in Oak House, the nurses, the receptionists and any other staff involved who gave care to my parents. You make a difference. You are the best!"

Review submitted via Carehome.co.uk by S G (Daughter of Resident) published on 6 March 2024

"My mother and father were in Belong for the last two years. If there were another 10 stars available then Belong Macclesfield would get them. Staff are personable, well trained and extremely kind to all. My parents were treated as family members in the home and thus were so happy there and swiftly settled.

It was home from home for them. The rooms are spacious and well laid out. The housekeeping/kitchen dining set-up is wonderfully practical and resident friendly too. Nothing is too much trouble. Having experienced previous homes, this was just a different level which was so reassuring. Systems for medication and doctor's visits are excellent allowing for swift reviews or changes to care. The care we also got as relatives was also very supportive and responsive. The cafe set-up is also great and allows for an easy change of scene without having to go far. Thank you Belong for looking after our parents so well, you’ve been wonderful and we really appreciate it. "

Review submitted via Carehome.co.uk by M B (Wife of Resident) published on 24 January 2024

"A good transition from home, thanks to admin staff and staff in Cedar House. Particularly impressed by staff in Cedar House; kind, patient and proactive. Excellent attitude to residents and visitors. Same applies in the Bistro. Ample opportunities for residents to snack between meals; a bowl of fresh fruit would be a nice addition if feasible."

Review submitted via Carehome.co.uk by Roslyn S (Daughter of Resident) published on 24 January 2024

"Mum broke her hip in October 2023, since then household care staff in Oak have put in place a care plan of emotional and physical reassurance for both Mum and me. Hip op was cancelled due to complexity and so Mum has had to manage with a raised shoe. Through the care and support of staff in the household, Mum is beginning to walk with the aid of a walking frame. Two care staff to assist presently but hopefully, now Mum is strong, they will soon reduce to one staff member. Fitness training support from Belong Macclesfield, two times per week, is most welcome and helping Mum's progress."

Review submitted via Carehome.co.uk by Mark H (Son-in-law of Resident) published on 15 January 2024

"My mother-in-law has been receiving dementia nursing care at Belong Macclesfield for just over twelve months. The facilities and the household set up for residents is fantastic and not something I have seen at other care homes that I visited before choosing Belong. In addition, the care provided by all staff is unparalleled with staff providing excellent personal care and generating a warm, loving, environment for all residents within each household."

Review submitted via Carehome.co.uk by Dawn H (Daughter of Resident) published on 12 January 2024

"Witnessing the decline through Alzheimer's of such a loving and loved woman, our magical mom and the love of our dad's life, has been indescribable and a real struggle. When my sister, our untiring girl-on-the-ground advocate, managed to secure a place in Willow House 16 months ago or so, we were so relieved. I live on the other side of the world, which limits the frequency and length of my visits, but through family descriptions, videos, pictures and my own visits I've experienced the warmth, specialist care and humour of all at Belong. They've helped us navigate the emotions and practicalities of this awful disease; Mom and our whole family are so respected and valued by the Belong family. We pinch ourselves that this kind of support is even possible and no words can thank everyone enough for what they do and how they do it. They turn up every day, helping our wonderful mom retain dignity in her dimming twilight and we feel her caring angels really do love her."

Review submitted via Carehome.co.uk by Tina H (Daughter of Resident) published on 22 November 2023

"Our wonderful Mum had been really struggling with advancing Alzheimer's at a previous residential dementia care home. Unable to cope anymore we were given no option but to move her. Belong has a particular brand of dementia care, it's pretty unique having viewed 15 dementia care homes. When Mum was offered a place at Belong I cried, the relief was immense. We remain very grateful and thankful every day that our Mum is being cared for at Belong. Remarkably the previous aggression and acute emotional instability displayed greatly improved within months, due without question to the highly trained staff in dementia care. It's wonderful to know she feels very safe, loved and secure. I wonder how it can be that one care home can employ so many wonderful people who genuinely provide care and love every day in the way they do. Mum has been part of the Willow House family at Belong for 16 months, enjoying the social interaction and activities with lots of smiles and laughs along the way too."

Review submitted via Carehome.co.uk by Kim B (Sister of Resident) published on 22 November 2023

"Thank goodness my wonderful niece found this care home for my sister who has dementia. The hardest decision she has ever had to make. The home is excellent. The staff genuinely care about their residents. The facilities are amazing. Most importantly we know that she is safe. Thank you."

Review submitted via Carehome.co.uk by Lucy S (Daughter of Resident) published on 13 November 2023

"The care Dad receives at Belong Macclesfield is wonderful and he obviously feels content and very much loved. All staff work so hard and yet remain patient, kind, gentle and thoughtful. Although I wish that less agency staff had to be used, the ones that come are also very caring and often the same individuals so Dad tends to recognise some of them. He loves the home cooked food made by the hosts in each household and the treats that come up from the bistro. Managers are visible and approachable which is so important. The reception staff are welcoming, helpful and kind. After 7 months of my Dad being there, I inevitably have a few minor niggles, but they are usually down to time pressures on the staff and none of them actually impact on his wellbeing. Most importantly for me, I feel completely confident that when I am not there, whether at work or on holiday, Dad is happy and well cared for by a wonderful team of dedicated staff. I can’t praise them enough. They deserve a raise!"

Review submitted via Carehome.co.uk by Christine D (Daughter of Resident) published on 20 October 2023

"My mum has recently passed away and cannot fault all staff of Belong Care Home during my mum's last few weeks, not just the staff on Oak but the whole building, from the caretakers to bistro staff. I cannot praise them enough. Especially my mum's last day with you, the staff on Oak not only watched over my mum but they took care of my daughter while she sat with Mum (as I could not get there in time).
So a huge thank you to you all from the bottom of my heart and family as a whole."

Review submitted via Carehome.co.uk by Lucy S (Daughter of Resident) published on 4 August 2023

"I cannot recommend Belong Macclesfield highly enough. Mum has recently passed away there, and all the staff have been loving, caring, sensitive and supportive. They looked after Mum wonderfully during her final week, supported and loved Dad while he was trying to deal with her passing and even managed to make large numbers of their family feel cared for too. They are outstanding, and I cannot thank them enough. They continue to look after Dad and have made him feel part of their Belong family. I feel so confident and reassured that Dad will continue to be happy and feel loved and cared for in their hands."

Review Submitted via Carehome.co.uk by Stephen C (Son of Resident) published on 28 May 2023

"Very friendly staff who always show kindness. It is clear that everyone at Belong Macclesfield has a deep understanding of my father's needs and the care is constant and of a high level."

Review Submitted via Carehome.co.uk by Paul C (Son of Resident) published on 28 May 2023

"Dad is very happy here. Great staff and great care. The staff have helped with his transition, not just his day-to-day needs. The front-of-house staff are first-class with regards to keeping us in the loop on his care, needs and progress. Keep up the good work and thank you!"

Review Submitted via Carehome.co.uk by Margaret M (Mother of Resident) published on 26 May 2023

"I have nothing but praise for the carers and staff at Belong Macclesfield. My daughter went in there last year and the family and I are so pleased and grateful how she is looked after. When we go in to see her everyone treats us so kindly and respectfully. It's lovely to be able to go for a meal in the Bistro, thank you to everyone."

Review Submitted via Carehome.co.uk by Lucy S (Daughter of Resident) published on 17 April 2023

"Since moving both my parents to Belong Macclesfield a month ago, I’ve been so impressed by its caring, family feel. They’ve made them feel loved and secure, taken an interest in them and tried to be flexible and adapt to their increasing needs. Managers are approachable, receptionists, carers and all other staff friendly, cheerful and patient. They listen to my concerns and try to sort them out. The carers I’ve met are either very good or outstanding. Having small households means Mum and Dad get to know them well and vice versa. Unfortunately, they have to sleep in separate rooms but they are trying to keep them together otherwise as much as possible. As a relative, I feel I can join in as a ‘part of the family’, but I also feel safe to leave them knowing that they have Mum and Dad’s best interests at heart. GPs call twice a week, qualified nurses are on hand and when the time comes, I feel confident they will also care for both my parent’s end of life with skill and compassion. "

Review Submitted via Carehome.co.uk by Donna B (Daughter of Resident) published on 17 April 2023

"I am very happy with Belong and am so glad we chose it. The carers and nurses are wonderful with my mum and I have every confidence in the care that she receives. There is very much a family feel in the household, which helps both the resident (and their family) to feel at home, settled and included. All of the staff in 'the village' are excellent and I can't thank the management staff enough for all their help and support over the years."