Customer Testimonials | Belong Atherton

Cat D (Customer) published on 10th October 2024

"The staff on reception are very friendly and welcoming. The hairdressers is a lovely place to visit. The bistro staff are all very hard working and polite and do a fantastic job making all the different meals including breakfast and lunches and puddings too. Its a lovely warm environment to be in and even the other staff you see always smile and say hello. "

R P (Friend of Resident) published on 30 August 2024

"The atmosphere at Belong Atherton was welcoming and everywhere was clean. There was a distinct lack of uniforms, which made the home seem more like a real home and less like an institution. We particularly liked the fact that we could have a meal with our friend in the bistro and that she had a card to pay for food, which again mirrored how she would pay in a cafe. Her room had a balcony and the bed was a good size. So often in care homes, the beds are single size, which, when one has been in a situation of having a partner, and a double or larger bed, is difficult to adjust to. Our friend had been helped with her walking and was using a frame. Our dog was also welcomed and this was important to our friend. All together an uplifting experience. "

Claire R (Daughter of Resident) published on 4 April 2024

"My Father has been a resident of Chanters House at Belong Atherton for 3 years now and I can honestly say that in all that time I have never experienced anything but fantastic care and compassion from all the staff. The Lead Support Manager has always been exceptionally kind. In the early days, still during Covid restrictions, she listened and provided gentle reassurance. Her dedication to looking after the whole family, not just their resident, has ensured the whole team is a credit to her and themselves. All the staff show tender encouragement, and gentle care and ensure dignity to all residents all the time. Nothing seems to be too much trouble and it is as though they are caring for one of their relatives. I have nothing but praise for all the staff who look after Dad. They know his likes and dislikes and act accordingly with kindness and understanding. The whole atmosphere of Chanters is warm and friendly. I couldn't have asked for a better experience."

Review submitted via Carehome.co.uk by Jonathan D (Brother of Resident) published on 4 March 2024

"I have been visiting my sister regularly once a fortnight for over five years. I am simply amazed at the facilities available, the optional programme of events, the open-to-the-public bistro, the family group structure (she is in Astley) ... but above all with the friendliness of the staff. I feel welcomed on every visit, with cheery waves and greetings. And staff routinely greet my sister by name as they are passing. They are as courteous and friendly when I phone as well. Staff also communicate swiftly and effectively if there are any issues that need a wider family involvement. In short I feel we, and my sister, are extraordinarily fortunate to have found this placement for her. "

Angela H (Stepdaughter of Resident) published on 1 March 2024

"This is the only place we would have wanted our relative to be placed. The staff go above and beyond to make her feel comfortable and more importantly happy. Could not be more trusting of the staff. "

Review submitted via Carehome.co.uk by Dave W (Husband of Resident) published on 1 March 2024

"Excellent in every respect, regarding Pretoria and Bistro staff. Also utmost cleanliness by dedicated staff. Really pleased that my wife is so well looked after. "

Review submitted via Carehome.co.uk by Mark L (Son of Resident) published on 1 March 2024

"Belong Atherton is always a pleasant experience. The Bistro downstairs is an excellent asset and my mother enjoys a trip there for coffee and cake or lunch when we visit. The staff are all very kind, caring and welcoming. My wife and I are very happy with the care my mother gets, the staff understand her and know her likes and dislikes. They always ring if there is an issue and get the doctor if required. She is happy and settled."

Review submitted via Carehome.co.uk by Elizabeth S (Wife of Resident) published on 1 March 2024

"My husband has been a resident in Chanters Household since 2nd February 2021. During this time I and my family have nothing but praise for the staff of the household they are efficient and caring both for the resident and the extended family, we have never had any cause to complain during the 3 years. The support staff including management, clerical staff, receptionists and kitchen staff are very friendly and efficient. My husband is very happy and content here, I wouldn't want him anywhere else.

Review submitted via Carehome.co.uk by Matt M (Nephew of Resident) published on 22 February 2024

I cannot thank the team in Belong Atherton enough. They are professional, friendly, attentive and kind. They not only make my uncle comfortable but they also ensure that his wife - my aunty - is always kept informed and is welcome every time she visits. I am very pleased that they are both being treated with great respect by the team at Belong. The team's constant kindness makes a potentially stressful situation a lot less stressful. The team also clearly takes pride in the cleanliness of the entire residence - it is a lovely place in which my uncle is looked after. Thank you very much indeed.

Review submitted via Carehome.co.uk by S M (Daughter of Resident) published on 12 February 2024

Ashley Unit staff are so amazing. Each one of them go above and beyond. They are all caring and compassionate and treat everyone with dignity and respect. I know, asa daughter, how hard it is when your loved one is in care but Ashley staff give the reassurance that your loved one is cared for, their needs are met and that if there are any concerns you will be contacted immediately so that you can relax knowing your loved one is sage and card for.

Review submitted via Carehome.co.uk by D S (Daughter of Resident) published on 31 January 2024

It is a pleasure to see Mum being very well cared for and supported. Staff provide individualised support, prioritising Mum's dignity and well-being and encouraging her to maximise her mobility. I have peace of mind that she is in the best place possible.

Review submitted via Carehome.co.uk by M S (Son-in-law of Resident) published on 24 January 2024

"The treatments and food are brilliant."

Review submitted via Carehome.co.uk by Mavis S (Resident) assisted by family/friend published on 28 November 2023

"I find the staff are all very smiley and friendly, especially the experience day team. Every time I spend my days here, I always leave with a smile on my face. The girls go above and beyond for me, and I can't thank them enough."

Review submitted via Carehome.co.uk by Gill B (Daughter of Resident) published on 12 September 2023

"Mum lived in the independent living side of Belong Atherton for seven years. She was very happy in her apartment and all the services and activities which were offered there. In 2022, Mum required additional help so we engaged Belong at Home who came in twice a day. They helped Mum with her medication, her breakfast and evening meal each day. We found this service to be excellent. In 2023, after a short stay in hospital, Mum became terminally ill and went into Chanters Household which is part of the residential side of Belong Atherton. The care which Mum received in the Chanters Household was excellent, she could not have received any better care. All the staff in the household were caring and loving to my mum, it was like having a second family. They helped Mum with all aspects of everyday living with kindness and respect. I have found that everyone who works for Belong Atherton is caring, respectful and helpful to the residents and families."

Review submitted via Carehome.co.uk by Allan H (Brother-in-law of Resident) published on 29 August 2023

"Since our relative became a resident here we, as a family group, have been extremely impressed and heartened at the level of care she has received. The staff within the Pretoria sector have our utmost respect and thanks. The treatment she receives, coupled with the very high standards and facilities available make us believe we could not have chosen better."

Review Submitted via Carehome.co.uk By J S (Daughter of Resident) published on 20 July 2023

"All staff have been so kind and caring towards my father and all our family. Nothing is too much trouble and he has blossomed during his short stay. A lovely place that feels like home."

Review submitted via Carehome.co.uk by Linda S (Sister of Resident) published on 19 July 2023

"My 81-year-old sister has been at Belong Atherton for almost 8 months now. I cannot thank the wonderful carers and nursing team enough for the fantastic care and support they are giving to my sister. She sees Belong as her home now, and to know she's safe, settled, secure, and beautifully cared for means so much to me. I honestly believe she wouldn't be here today had she not gone to Belong, when she did. When I visit I feel it's like an extension of my family. Thank you Belong so much."

Review Submitted via Carehome.co.uk by S R (Daughter of Resident) published on 17 May 2023

"My dad has been a resident at Belong for 14 months. He settled in really quickly and enjoys using the facilities. Staff and care/support are extremely polite and caring towards Dad. He enjoys going to the gym. There is a Bistro where we can eat together. I would highly recommend this care home."

Review Submitted via Carehome.co.uk by Allison J (Daughter of Resident) published on 17 May 2023

"From the first day, my mum has been very well looked after. Nothing is too much trouble for the staff and the management has been very sensitive to her needs and requirements. The big bonus for us, as a family, is the bistro where we can meet in a relaxed environment. My mother has had the privilege of going to the gym and as a result, she has gained movement. This is down to the dedication of the personal trainer. "

Review Submitted via Carehome.co.uk by Suzanne C (Wife of Resident) published on 17 May 2023

"My husband came to belong in March this year and I am overwhelmed at the level of care and support shown both to myself and my husband. The atmosphere in the household is evident as soon as you enter. Staff are welcoming, friendly and always on hand to answer any query and always with a smile. After a rather gruelling night in A&E with my husband, we returned to Belong in the early hours of the morning and were greeted with a smile and a cup of tea, wonderful, can't praise the staff enough. Nothing is too much trouble and the awareness of staff is commendable. I am so grateful that my husband is receiving such excellent care and the peace of mind this gives me is incalculable. Thank you."

Review Submitted via Carehome.co.uk by Jacqueline S (Sister of Resident) published on 20 December 2022

"My sister's been in Belong since December 2019. During the pandemic she was well cared for and Belong acommodated relatives where they could with the law. Tyldesley House are caring, competent and treat my sister with dignity, respect and love. They go over and above what they need to do. Relatives are always greeted in a warm and friendly way."

Review submitted via Carehome.co.uk by J David W (Husband of Resident) published on 22 November 2022

"I have little to add to my pleasure in submitting consistent maximum scores for my wife's care at Belong Atherton. Quite simply, my admiration and gratitude for the love and care shown to my wife by all the staff are unequivocal. I do not have a single negative comment to make. I thank them all."

Review submitted via Carehome.co.uk by R C (Son of Resident) published on 30 June 2022

"Mum goes to daycare service twice a week. Staff very supportive and encouraging. All respond to her and her needs."

Review submitted via Carehome.co.uk by Christine M (Daughter of Resident) published on 4 January 2022

"My father came to Belong in September 2021. He received wonderful care. He was treated with the utmost respect. The staff were wonderful and kind. We were allowed to visit when it suited us. We were well looked after. Nothing was too much trouble. During my fathers last few days, the staff were tender and loving and gave us the time we needed to be with him. We are so very grateful to all the staff at Belong Atherton"

Review submitted via Carehome.co.uk by Elizabeth B (Daughter of Resident) published on 16 November 2021

"My mother entered Belong in March 2021 following a series of falls in her own home. She lived there until her death in September. Any care home can only be judged by the people themselves and at Belong we soon discovered a sensitive and professional management team and highly trained, compassionate carers. Belong really is a 'family', we were always made welcome whenever we visited, nothing was too much trouble, and I was supported emotionally at all stages of mum's time there. My mum was treated with the utmost kindness, dignity and respect, the level of care was above and beyond our expectations, especially at the end of her life.

Atherton

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